Payment Options

Seven Easy Ways to take the hassle out of your Electricity payments

We offer our customers a range of payment options that help to remove the worry from paying monthly electricity accounts. By choosing the payment plan that is best for you, you have one less thing to worry about.

If your health relies on electricity, please see our information on vunerable consumers or contact us on 0800 500 710 - Option #2

Which Payment Option is best for me?

• Variable Direct Debit
• Fixed Amount Direct Debit
• Advance-pay
• By monthly cheque
• By Credit Card
• Telephone/Internet Banking
• In person at our Whakatane office or Local Agency

Variable Direct Debit

This is our most popular and hassle-free payment method. You still receive a monthly energy account and the full amount owing (less any applicable prompt payment discount) is automatically deducted from your bank account on the due date.

If you wish to stop a payment all you need to do is call us at least 2 days prior to the payment coming out. If you are a new customer and choose to pay by variable direct debit we will waive your bond.

Fixed Amount Direct Debit

An agreed amount can automatically be paid on a regular basis by either direct debit or automatic payment. We will estimate the fixed amount needed to keep your account current and you will still receive a monthly energy account providing you with a regular update of your balance. Special conditions apply for those wishing to use this plan.

Advance-pay

By paying your estimated annual energy costs in advance, you don't need to worry about missing a monthly payment. You still receive your monthly account to keep track of your usage.

Plus, you'll receive a 20% prompt payment discount each month instead of the standard 15%! At the end of the year if there is an overpayment we will take that into account in your next advance payment or any shortfall will need to be paid.

By monthly cheque

Simply send your cheque together with your remittance advice to Bay of Plenty Energy in the freepost envelope provided with your account. Please allow four business days for Bay of Plenty Energy to receive and process your payment, so be sure to send it before the due date. (Please do not send cash in the mail.)

By Credit Card

By calling us, you can setup your energy account to be automatically paid on the due date using your AMEX, Visa or MasterCard (you will still receive a monthly energy account). Alternatively one-off credit card payments can be made over the telephone or in person at the Bay of Plenty Energy office.

Telephone/Internet Banking

Use telephone or internet banking to transfer payment in full to Bay of Plenty Energy by the due date each month. Simply call your bank and arrange for Bay of Plenty Energy to become a bill payee on your bank account.

Note - you'll need to use your eight digit payment reference number from your account so we can track your payment.

In Person at Our Whakatane Office or Local Agencies

Bring your energy account and cheque payment into our Whakatane office (our office does not handle cash payments) or pay at any NZ Post Shop or Bay Betta Electrical store by eftpos, cheque or cash.